Refund policy
Returns
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible, your item must be unopened, unused, and in its original packaging and shrink wrap. You’ll also need your receipt or proof of purchase.
Contact us first. To start a return, email us at trinidussay@gmail.com with your order number. We’ll reply with return instructions and our return address. Items sent back without contacting us first will not be accepted.
Return shipping is the customer’s responsibility. You arrange and pay for shipping back to us. We recommend a trackable shipping service, since we can’t be responsible for returns lost in transit. Original shipping charges are not refunded.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective, missing pieces, or not what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll make it right at no cost to you, and you won’t pay return shipping in these cases.
Non-returnable items
- Opened or used games, unless defective
- Sale items
- Gift cards
Bundles
Bundles must be returned complete, including the tote bag.
Exchanges
The fastest way to get what you want is to return your item, and once the return is accepted, place a new order.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take extra time to post it. If more than 15 business days have passed since approval, contact us at trinidussay@gmail.com.
Amazon orders
Orders placed on Amazon follow Amazon’s return policy.